Archive | October, 2011

The Mystery of the Missing Phone Call Part 1

1 Oct

Mystery of the Missing Phone Call Part 1 – Believe me there will be more.

I get nervous when someone says the words, ‘I’ll phone you back,’ to me. I know for a fact that there is a 99.999999999999% chance that they WILL NOT call me back. Guaranteed. If I think back over the last 4 months I cannot think of one time where someone who has promised to call me back, actually has.

On a recent trip to Cape Town I rented a car from Dollar /Thrifty for one day. The price was good, the car was suited to my needs and overall the online booking, collecting and returning of the car was seamless and uncomplicated.

After I returned the car, I called a week later to check that the amount of money held had been released because I couldn’t tell from my bank statement if it had. I also needed a statement be e-mailed to me.

When I called a friendly lady answered and explained to me that I needed to speak to two different departments for my two different requests. Accounts and refunds. She’d put me through to refunds first. After listening to the same classical song played with pan pipes about eight times, I was told that I’d be put through to accounts as refunds was still busy on the phone. No problem. Am relaxed and patient. After a further eight times listening to the classical pan pipes I was told that accounts was still busy on a call too. And then the dreaded words: ‘Please leave me your phone number and I’ll get them to phone you back.’ Pause. Sigh. Contemplate. Will they be the ones to break the mould? Will they indeed phone as they have said? Will I believe her emphatic promises that accounts and refunds will call me back? Go oooorn, I tell myself. Have faith. Believe! The nice lady said she will get accounts and refunds to phone you back. She will.

Still waiting

Still waiting for them to phone me back.

I am still waiting.